Privacy Policy

What information the website collects

Ecom Pro Support collects information you choose to send through contact forms, email or phone enquiries, such as your name, email address, company name, website URL, support requirements and enquiry details.

Contact form submissions

Contact form submissions are used to respond to enquiries, discuss services, arrange operations reviews and maintain appropriate business records. We do not sell personal information.

Google Analytics

This website uses Google Analytics 4 only after you accept Analytics cookies. Google Analytics helps Ecom Pro Support understand how visitors use the website and improve the site and services.

Analytics is disabled by default. If you reject or withdraw Analytics consent, Google Analytics is not loaded for future page views from that browser unless you later accept it.

IP and device/browser information

Website hosting and analytics services may process technical information such as IP address, browser type, device type, pages visited, timestamps and approximate location derived from network information. This information is used to operate, secure and improve the website.

Purpose of processing

Personal information is processed to respond to enquiries, provide requested information, arrange operations reviews, manage business communications, operate and protect the website, and understand website performance where Analytics consent has been given.

Legal basis

Depending on the context, processing may be based on your consent, Ecom Pro Support’s legitimate interest in responding to enquiries and operating its website, or steps requested before entering a business relationship.

Data retention

Enquiry information is kept only for as long as needed to respond, manage the potential business relationship, meet operational needs and maintain appropriate records. Analytics data retention is managed in Google Analytics settings.

Third-party services

Information may be processed using services that support website hosting, form handling, email, scheduling and analytics. These providers process information only as needed to provide their services.

International processing

Some service providers, including Google Analytics where accepted, may process information outside the UK. Where relevant, this processing is handled under the provider’s safeguards and contractual terms.

User rights

You may have rights to request access, correction, deletion, restriction or objection to processing, and to withdraw consent where processing is based on consent. These rights may depend on the circumstances and applicable law.

How to contact Ecom Pro Support

You can contact Ecom Pro Support at info@ecomprosupport.co.uk or by phone at +44 7717 123517.

Policy updates

This policy may be updated from time to time to reflect changes to the website, services or legal requirements. The latest version will be published on this page.